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Revised (Nov 20 2008)
Group dynamics and conflict
Conflict is a natural part of human existence. In a structured environment, where mutual trust and respect prevail, it can be a positive force. It can encourage people to find creative solutions, clarify an issue, increase the involvement of members, encourage growth and strengthen relationships. However, if left uncontrolled, conflict can divert energy from the group, destroy morale, polarize individuals, deepen differences, obstruct progress and create suspicion and distrust. When conflict is resolved collaboratively, the group and the individuals within the group are strengthened. Well-honed communication skills are essential to conflict resolution.
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EVERYONE SHOULD BE CLEAR ON THREE THINGS:
- a shared purpose—the greater good (meeting the needs of all students in the district) that you are all there to serve
- clear parameters—the basis on which people are participating and what they can expect will result from the process, and
- behavioural norms—how members agree to work with each other
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Seek first to understand, then to be understood. Ensure everyone has an opportunity to express his or her views, free from judgement. When people speak, listen actively and try to understand what they say, whether you agree or not. Ask clarifying questions and paraphrase what you hear to ensure you understood. The bottom line is that no one has to change their mind or their values! You are working to better understand differing perspectives and to find places where agreement exists. Both are valuable outcomes.
Provide opportunities to build understanding. Ask open-ended questions that invite a more involved response than yes or no.
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Relationships with the news media
